Refund policy

Return & Refund Policy

We accept returns within 30 calendar days of delivery.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received, with original packaging included when applicable. Proof of purchase or order information may be required.

Earrings
For hygiene reasons, earrings are final sale and are not eligible for return or exchange for change-of-mind reasons. If your earrings arrive damaged, defective, or incorrect, please contact us so we can assist you with a replacement, refund, or other appropriate resolution.

How to Start a Return
Please contact us before sending an item back so we can provide return instructions. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service for returned merchandise.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Items
Please contact us as soon as possible after delivery if your item arrives damaged, defective, or incorrect. We will review the issue and provide an appropriate replacement, refund, or return instructions when applicable.

Refunds
Once your return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Exchanges
We do not offer direct exchanges for preference changes. If you would like a different eligible item, please return the original item and place a new order. Earrings are not eligible for preference-based exchanges for hygiene reasons.

Order Cancellations
Orders may be canceled within 1 hour of purchase, provided the order has not already been fulfilled or shipped.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping method. Chainstones is not responsible for return packages lost or damaged in transit.

Contact Us
For return or refund assistance, please contact us at:
easysaver0518@gmail.com